February 1, 2013
Yes dear readers, it’s RELEASE NOTES TIME!! Cue the fun noises!
Click through to access the release notes.
Salesforce has dubbed this the release that will allow you to “Connect to Your Customers in a Whole New Way” – which is fantastic for organizations that are ready to take on all the awesome new functionality that is being released. But I’m here to look past the shiny new stuff (Communities, Chatter Answers, etc) to the bits that are going to matter to all the rest of us. read more »
January 25, 2013
“Begin at the beginning,” the King said, very gravely, “and go on till you come to the end: then stop.” ~ Lewis Carroll, Alice in Wonderland
This post actually has nothing to do with beginnings. Or endings for that matter. What it really has to do with is the rabbit hole that is the internet, and how I don’t think that such a bad thing.
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December 14, 2012
Earlier this week, my friend Garry was a guest blogger on Salesforce’s official blog. His post was about the five fields that every Salesforce instance should have. Garry’s post focused on some really great fields around customer metrics and selling opportunities. But it got me thinking – what are some of my favorite fields to create when I go in to a new org? I tend to think more about prospect profiling. Here are a few Account-level fields that are must-haves in my book.
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November 9, 2012
With last week’s post being such a hit (thank you to everyone who shared), I struggled to choose which of my on-deck posts would be the appropriate follow-up to a call for more volunteerism. Nothing felt right. Now, I know that my posts don’t necessarily need to have a flow to them, but I like to get some consistency to what I write about.
And then I got to thinking about what’s going on with the world this week, and had a bit of a lightbulb moment. Post-election, what the United States needs to focus on is uniting and moving forward as one, and not focusing on our differences, but all the things we have in common. But what’s that got to do with Salesforce?
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November 2, 2012
I’ve noticed that I tend to write a lot about the Salesforce.com Community here on my blog. It was never intentional, but I think that it’s really telling in what using this product so rewarding. Even many of my more product-focus posts have been either suggestions from other Salesforce junkies, or were produced with their assistance. While this isn’t what I meant to start my post off this week, it is a nice segue…
At Dreamforce this year, I was lucky enough to present in two sessions that dealt with being a Salesforce admin and how to make that your career, not just your job. One of the questions I got in both sessions (and very glad that people asked), was about how to develop skills that you may not be using in your current role. For example, using service cloud if all your company cares about is SFA functionality.
While the Salesforce Workbooks are phenomenal resources and I recommend them to everyone, nothing beats hands-on experience when it comes to something like Salesforce. So what do you do? Volunteer! It’s something that I do (and got a fancy press release one time), and is rewarding for both parties.
“But Salesforce.com volunteering? How would I even find a place to volunteer?” read more »